Work closely with stakeholders to understand and maintain focus on their analytics needs, including critical metrics and KPIs, and deliver actionable insights to relevant decision makers. Proactively analyze data to answer key questions for stakeholders or yourself, with an eye on what drives business performance, and investigate and communicate which areas need improveme

Perform setup and maintenance activities for all requests received related to products and services administered within the CLM department. Perform quality review and data integrity activities for all products and services administered within the CLM department. Perform data cleanup on applications prior to and/or post project implementation. Support clients and customers

Line of Business Knowledge Advisor Knowledge Act as assigned advisor for all matters related to operational risk and process flows. Trend Knowledge Collaborate with business on regulatory changes, large internal losses, Key Risk Indicators (KRIs), Third Party Relationships and Regulatory, Internal Audit and Self Identified issues to enhance Risk Statements, Risk Assessmen

Risk Partnership Knowledge Extensive knowledge of end to end processes to be able to serve as a subject matter expert for operational performance issues that arise. Responsible for more complex business areas and topics. Analysis of RCSA Collaborate with the first line business experts to create a real time RCSA to define and document business processes and new initiative

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Responsible for assisting in the performance of our integrated audit approach that would include a combination of financial, operational, and information system audit processes for various internal business units. Responsible for evaluating the following criteria for all areas reviewed in a high quality, professional manner adequacy of internal controls, reliability of ac

Develop, launch and lead an enterprise program and work with a cross functional team to deliver a disciplined approach for supplier performance management. Oversee supplier contract abstractions for performance metrics and contractual obligations. Identify the data required for reporting for supplier performance management metrics. Oversee and review corporate communicati

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

/Basic Purpose This role is critical to elevating the quality of customer interaction in our current Customer Contact Center (C3), while positioning for an expanded footprint covering multiple additional Customer Contact Centers, increasing to omnichannel capability, and expanding our shared service to additional business partners in all aspects of customer facing interact

Legal Processing Service Analyst The Legal Processing Service (LPS) Analyst role will be responsible for the interpretation and coordination of responding to third party legal services including subpoenas and summonses. Position Competencies Successful incumbents possess strong multi tasking skills, customer service orientation and ability to maintain composure during str

Marketing & Communications Planning Implement the strategic annual marketing plan specific to each line of business (Retail, Business & Wealth) to support priority business objectives, sales campaigns and customer impacts including a roadmap for marketing resource allocation, defined scope of projects and tactical communications plans. Manage marketing initiatives and dir

Execute and document audit program tests for financial, operational, and/or integrated audits and express an opinion on the adequacy of the design and operational effectiveness of internal controls. Develop work papers that support test performed and conclusions reached. Analyze root cause of audit issues, develop practical recommendations, and appropriately document and

Support an enterprise program and work with a cross functional team to deliver a disciplined approach for supplier performance management. Identify supplier contract requirements in collaboration with Enterprise Risk, Risk Domain Leaders and Business stakeholders. Manage data collection, analytics and reporting for supplier performance management metrics. Develop communic